Return Policy – Arts Deco Home (artsdecohome.com)

At Arts Deco Home, we want you to love every item you bring into your home. We understand that sometimes a product may not fit your space, style, or expectations. This Return Policy explains your options when that happens. By making a purchase on artsdecohome.com, you agree to the terms below. Please read this policy carefully before returning any item.

1. Standard Return Window

Most products purchased on artsdecohome.com can be returned within 30 days of the delivery date. The 30-day period begins on the day your package is marked as delivered by the carrier. After 30 days, we cannot accept returns unless the item qualifies under a manufacturer’s warranty or defective product claim.

To be eligible for a return, your item must be unused, in the same condition that you received it, and free of any odors, stains, pet hair, or signs of wear. All original tags, packaging, and accessories must be included. Items returned without original packaging may be rejected or subject to a reduced refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain categories cannot be returned. These include:

• Opened bedding items such as mattress protectors, pillow protectors, and duvet inserts
• Custom-made or personalized products (clearly marked on the product page)
• Final sale or clearance items (labeled as “Final Sale” or “Non-Returnable”)
• Gift cards
• Seasonal or holiday-specific décor after the holiday has passed

If you are unsure whether an item is returnable, check the product page on artsdecohome.com before adding it to your cart. The return eligibility status is displayed near the price or add-to-cart button.

3. How to Initiate a Return

To begin a return, log into your account on artsdecohome.com and navigate to “Order History.” Find the order containing the item you wish to return and click “Request Return.” You will be asked to select the item(s), provide a reason for the return (e.g., wrong size, changed mind, damaged on arrival), and optionally upload photos.

Once your return request is submitted, our team will review it within two business days. If approved, you will receive instructions on how to prepare and send back your item. Do not send any product back to us before receiving return approval. Unsolicited returns may be refused or delayed in processing.

4. Condition Requirements for Approval

We inspect all returned items carefully. To receive a full refund, the product must meet all of the following standards:

• No visible wear, tear, stains, or discoloration
• No smoke, perfume, or pet odors
• All original hang tags attached
• Original packaging intact (poly bags, boxes, or protective wraps)
• All accessories, screws, hardware, or instruction manuals included

If a returned item shows signs of use or missing components, we may issue a partial refund based on the diminished value. Heavily used or damaged items may be rejected entirely and sent back to you at your expense.

5. Partial Refunds and Deductions

A partial refund may be granted in the following situations:

• The item is returned after 30 days but within 45 days (subject to a restocking deduction)
• The item is missing original tags or packaging
• The item shows minor signs of use or light damage not present at the time of delivery
• The return is missing accessories or hardware

The amount of deduction is determined on a case-by-case basis. We will notify you via email before processing any partial refund, giving you the option to request the item be returned to you instead.

6. Defective or Incorrect Items

If you receive a product that is defective, damaged upon arrival, or different from what you ordered, you are protected under a separate process. Please report the issue within 72 hours of delivery through your order dashboard on artsdecohome.com. Select “Defective” or “Wrong Item” as the reason and include clear photos showing the defect or the incorrect product.

For defective or incorrect items, you will not be responsible for any cost associated with the return. We will provide you with instructions to send the item back, and once verified, we will send a replacement at no additional charge. If a replacement is not available, we will issue a full refund to your original payment method.

7. Refund Processing Time

After we receive your returned package at our warehouse, please allow 5 to 7 business days for inspection. Once your return is approved, a refund will be issued to your original payment method (credit card, PayPal, or other source used at checkout). Depending on your financial institution, it may take an additional 3 to 10 business days for the refund to appear on your statement.

You will receive an email confirmation when your refund has been processed. If you do not see the refund after 15 business days from the date of our confirmation, please check with your bank or credit card issuer before contacting us.

8. Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please follow the standard return process to send back the original item and place a new order on artsdecohome.com for the desired product. This is the fastest way to receive the correct item, as it avoids waiting for the return to be processed before your new order ships.

9. Restocking Fees

A restocking fee may apply in certain situations. Restocking fees are disclosed on the product page before purchase for items that carry them. Typical scenarios that may incur a restocking fee include:

• Returns initiated after 30 days but within 45 days of delivery
• Returns of bulky items such as large wall art or oversized decorative objects
• Returns where original packaging is missing or damaged

When a restocking fee applies, it will be deducted from your refund amount. You will always be informed of any restocking fee before completing your return request.

10. Return Packaging Tips

To ensure your return arrives safely and is accepted for a full refund, please follow these guidelines:

• Repack the item in its original shipping box if possible, or use a sturdy box of similar size
• Use bubble wrap, packing paper, or air pillows to prevent movement inside the box
• Do not tape directly onto product packaging (e.g., poly bags or retail cartons)
• Remove or cover any old shipping labels from the outside of the box
• Attach the return label (provided after return approval) clearly on the outside

Arts Deco Home is not responsible for items that are damaged during return transit due to poor packaging. If an item arrives back to us damaged because of insufficient packing, your refund may be reduced or denied.

11. Unclaimed or Refused Packages

If you refuse a delivery or fail to claim a package from the carrier, the order will be returned to our warehouse. In this situation, we will treat it as a standard return subject to this policy. A refund will be issued for the product cost only. Any shipping related fees from the original order will not be refunded. In addition, if the carrier charges us for the return of an unclaimed package, that amount may be deducted from your refund.

12. Returning Gifts

If you received an Arts Deco Home product as a gift and wish to return it, please contact our support team through the help section on artsdecohome.com. You will need the order number or the full name and email of the gift giver. Gift refunds are issued as store credit in the form of an electronic gift card sent to you, not to the original purchaser.

13. Bulk or Commercial Orders

For customers purchasing 10 or more units of the same product (e.g., for a hotel, rental property, or office), separate return terms apply. Bulk orders are reviewed on a case-by-case basis. Please review the trade or bulk purchase agreement you received at the time of order. Standard return policies may not apply to commercial quantities.

14. Changes to This Return Policy

Arts Deco Home reserves the right to update or modify this Return Policy at any time. Any changes will be posted on artsdecohome.com and take effect immediately. The policy in effect at the time of your purchase governs your order. We encourage you to review this page before completing a purchase.

For questions about returns that are not answered in this document, please visit the Help Center on artsdecohome.com. Thank you for shopping at Arts Deco Home. We value your trust and are committed to making your experience as smooth and fair as possible.