Shipping Policy – Arts Deco Home (artsdecohome.com)
Thank you for shopping at Arts Deco Home. This Shipping Policy explains everything you need to know about how we prepare and deliver your purchases. Please read it carefully before placing an order. By completing a purchase on artsdecohome.com, you agree to the terms outlined below.
1. Order Processing Time
Once you place an order on artsdecohome.com, we begin preparing it within one business day. Most orders are processed within 24 to 48 hours, excluding weekends and public holidays. During high-volume periods (such as seasonal sales or new collection launches), processing may take slightly longer. You will receive a confirmation email as soon as your order has been processed and is ready for shipment.
If we notice any issue with your order—such as unclear address details or a product availability conflict—our team will contact you using the information provided at checkout. Please ensure your contact details are accurate to avoid unnecessary delays.
2. Shipping Methods and Carriers
Arts Deco Home partners with several reputable carriers to deliver your items safely. The carrier assigned to your order depends on your location, package weight, and the shipping method you select at checkout. Common carriers include national parcel services and regional couriers.
Available shipping methods typically include:
- Standard Ground Shipping
- Expedited Shipping (where available)
- Express Shipping (for urgent orders)
During checkout on artsdecohome.com, you will see the shipping options specific to your delivery address. Each option includes an estimated delivery window. Please note that some remote or rural areas may have limited carrier options.
3. Delivery Areas
Arts Deco Home currently ships to addresses within the contiguous United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations. We also cannot deliver to P.O. boxes for larger items such as curtains, rugs, or furniture pieces. However, smaller accessories may be eligible for P.O. box delivery depending on the carrier. Please check the shipping restrictions during checkout.
If you live outside our standard delivery area, we encourage you to check artsdecohome.com periodically for updates. We may expand our shipping zones in the future.
4. Estimated Delivery Times
Delivery times begin after your order has been processed and handed over to the carrier.
Arts Deco Home does not guarantee specific delivery dates unless otherwise stated on the product page for a particular item.
5. Splitting Orders into Multiple Shipments
If your order contains items from different warehouse locations, we may split it into multiple shipments. You will receive separate tracking information for each shipment. There is no additional charge to you when we split an order for logistical reasons. The shipping fee you paid at checkout covers the entire order, regardless of how many packages are sent.
6. Tracking Your Order
Once your order ships, artsdecohome.com will send you a shipping confirmation email containing one or more tracking numbers. You can also log into your account on artsdecohome.com and view your order history for real-time tracking updates. Please allow up to 24 hours after receiving the shipping confirmation for tracking information to appear on the carrier’s website.
If your tracking status has not updated for more than five business days, we recommend contacting the carrier directly first. If the issue remains unresolved, our support team will assist you through the contact options available on artsdecohome.com.
7. Shipping Costs and Transparency
The shipping cost for your order is calculated automatically at checkout based on three factors: the total weight of your items, the dimensions of the package, and your delivery address. We display all shipping charges clearly before you complete your purchase. There are no hidden fees.
From time to time, artsdecohome.com offers free shipping promotions. These promotions apply only to specific products or minimum order values as stated on the website during the promotional period. Free shipping applies to standard ground delivery only and does not include expedited or express upgrades unless explicitly mentioned.
8. Failed Delivery Attempts and Returned Packages
If a carrier attempts to deliver your package but is unable to reach you (for example, no secure location to leave the package or incorrect address provided), the carrier may leave a notice or attempt redelivery. After multiple failed attempts, the package will be returned to our warehouse.
If a package is returned to artsdecohome.com due to an incorrect or incomplete address provided by you, or because you refused delivery, you will be responsible for any subsequent shipping costs to resend the order. If you wish to cancel the order instead, a refund will be issued for the product cost only, excluding any original shipping fees.
9. Lost or Stolen Packages
Once a carrier marks your package as delivered, artsdecohome.com considers the shipment complete. We are not responsible for lost or stolen packages after delivery confirmation. However, we understand this can be frustrating. If you believe your package was stolen or marked delivered by mistake, we recommend checking with neighbors, building management, or your local carrier depot immediately.
Please ensure your delivery address is secure. If you live in an area with a high risk of package theft, consider using a work address or requiring a signature upon delivery. Signature confirmation may be available as an add-on for certain shipping methods during checkout.
10. Damaged in Transit
If your order arrives with visible damage to the outer packaging, we recommend taking photos before opening the box. Open the package carefully and inspect all items. If any product inside is damaged, please notify artsdecohome.com within 48 hours of delivery through your order dashboard. Include clear photos of the damaged item, the packaging, and any shipping labels. We will evaluate your case and arrange a replacement or other resolution as outlined in our general policies.
11. Incorrect Address Information
You are responsible for providing accurate and complete shipping information when placing an order on artsdecohome.com. If you notice a mistake after submitting your order, contact us immediately through the help section on the website. We will try to correct the address before your order ships. However, once the order has been handed to the carrier, address changes are often impossible. In that case, you may need to follow the failed delivery procedure described in section 8.
12. Business Days and Holidays
For the purposes of this Shipping Policy, “business days” are Monday through Friday, excluding federal public holidays observed by our carriers and warehouses. Orders placed on weekends or holidays will begin processing on the next business day. Delivery estimates count business days only.
13. Changes to This Shipping Policy
Arts Deco Home reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to artsdecohome.com. We encourage you to review this page periodically. Your continued use of the website after any changes constitutes acceptance of the revised policy.
For any questions regarding shipping that are not answered here, please visit the help section on artsdecohome.com. Thank you for choosing Arts Deco Home for your home décor needs.